Please inspect your order carefully when you receive it. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. In the event of damage during shipping, please contact us via the website contact form with your order number within seven (7) days of receiving your purchase. Due to the nature of our products, all sales are final. We will replace broken items when possible or offer a replacement on items damaged during shipping. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted. Poppy Farsijani will only ship to residential or business addresses. We are unable to ship to P.O. Boxes.